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Perform Pre-Change Setup Tasks for IM and Presence Service Nodes 11. CHAPTER 3 System Configuration Guide for Cisco Unified Communications Manager.Administration Console User Guide for Cisco Unified Intelligence Center, Release 12.0(1). Cisco Unified Intelligence Center 11.6(1). View online (84 pages) or download PDF (2 MB) Cisco Unified Contact Center Express 11.6(2) , Unified Contact Center Express User Guide • Unified Contact To turn on the Compatibility mode settings in Internet Explorer 10 and 11, follow these steps: 1. Open Internet Explorer. 2. Click Tools > Compatibility View o Features, capabilities, and encryption between 11.6 and 12.0 UCCE upgrade instructions are located in the Install and Upgrade guides. It will show all the requested data. 11. This is the current type of report view. Depending on the report you will see different types of views for the report. This sample gadget is applicable to CUIC 11.6(1) and below. Cisco Finesse section of the Cisco Unified Intelligence Center User Guide for more details.