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Here you will find information for assessing coverage options, guidelines for clinical utilization management, practice policies, the provider manual and The Anthem HealthKeepers Plus Provider Manual is your key source for information about covered benefits, case management and UM programs, claims and appeal Here you will find frequently used forms, PDFs, provider manuals and guides, policies, and support for delivering benefits to our members. Find Anthem Blue Cross and Blue Shield provider manuals, UM guidelines and clinical practice guidelines. Anthem Blue Cross and Blue Shield Healthcare Solutions (Anthem) is committed to The Anthem provider manual provides key administrative information, Submit a medical necessity appeal to: Anthem Blue Cross and Blue Shield Healthcare Solutions. Medical Appeals. P.O. Box 62429. Virginia Beach, VA 23466-2429.Anthem provides health care professionals with supporting resources to help your relationship with us run as smoothly as possible. Download provider manuals